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Frequently Asked Questions

Swimming Pool Remodels


Does Abalone Shell Lose Its Shine?

Select finishes contain seashell pieces such as abalone and mother of pearl that are made from minerals in seawater by living mollusks. Under certain unfavorable conditions, such as that of aggressive water chemistry, the shells may lose some of their luster and sparkle over time. With proper maintenance and care of your pool, the luster of the shell should last for years


Why does the water color of my pool look different than I expected?

There are many factors that influence the final pool water color including, but not limited to: pool depth, day time sun exposure, night time lighting placement, trees and landscaping, decking material and water features (i.e., fountains, jets etc.) Even water chemistry and filtration can affect water color. We cannot guarantee that a product sample or image will be an exact match to your finished pool for these reasons. In all cases, allow time for the initial curing process (approximately 30 days) before judging the finish or color.


Will my pebbles fall out over time?

It is normal for pebbles to come loose during the initial curing process. It is also normal to see some small loss of pebbles over time. Maintaining proper water chemistry is crucial to preserving the integrity of the finish. If water chemistry is not properly balanced, the cement may weaken over time, and the pebbles may come loose in larger amounts.


How long should I wait until I enter my newly filled pool?

We Provide a 5 day chemical balance startup with every finish, you may swim after the first 5 days, and can use the heater after the first 14 days.  The National Plasterers Council further states: “At no time should any person or pets be allowed in the pool during the fill. Do not allow any external sources of water to enter the pool to help prevent streaking. It is recommended that you do not swim in the pool until the water is properly balanced, sanitized and the there is no more loose plaster dust from brushing. Please visit the National Plasterers Council website for more information on water chemistry at


Why do I need to wait at least 14 days before I can turn on the heater for my spa or pool?

Wait at least 14 days before heating the water and monitor the chemical balance more closely after you turn on your heater. Changing the water temperature drastically on uncured plaster and pebble finishes (can) cause a problem called “hydration”.  During “hydration”, water is trapped beneath the "fat" layer, causing the plaster or pebble finish to appear splotchy. Potential delamination of your new pool finish can occur when the finish has not been allowed adequate time to fully cure.


Why do I see some small shrinkage/hairline cracks in my finish?


It’s not uncommon for a few small check cracks (closed shrinkage cracks) to occur on the upper steps and benches. This is a natural characteristic of any cement-based material. In most cases, these hairline cracks will seal up naturally once you have filled the pool with water.


Is it normal to see some waviness or ripples in my pool finish, especially at night?

It’s not uncommon to see ripples or slight undulations across the floor or walls of the pool. These can be exaggerated at night, as lighting may expose imperfections that are otherwise not seen in the daytime. (Daytime sun shines down onto the finish surface from above, while the pool light shines horizontally across the surface.) This same effect can be observed by laying a flashlight onto the surface of a driveway or sidewalk at night. Because this is a normal phenomenon, imperfections identified through this method are not covered under the manufacturers Limited Warranty.  Visit the National Plasterers Council website at for more information.


I think I have a Leak in my Pool, will a Pool Remodel fix it?

In some cases, yes it will. However, it is best to have a leak detection company come out to confirm where and what is leaking before starting the remodel process. 

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